Our Story One of our team uses a P. Within two weeks of us filing the legal papers against Royal Mail, we heard from a Royal Mail lawyer asking if I'd be prepared to settle. If you need to write, the address is: I had a refund from a delivery company after Resolver got involved This sounds drastic, but it's fairly straightforward.
Email Royal Mail now. Resolver is not affiliated to, linked with or otherwise endorsed by Royal Mail. We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. Show more Show less. Using Resolver you can: Keep all your correspondence in one place Go straight to the correct contact point within an organisation Make use of a series of simple templates to help make raising your complaint as simple and quick as possible Receive reminders when you get a response from a company or organisation Get an automatic notification when it's appropriate to escalate your case to the next management level within a company Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary.
You can raise complaints about Royal Mail for Royal Mail. You can use the Resolver system to help make every stage of the complaint process easier. Want to start a complaint about Royal Mail?
Working with With Resolver you can send your case to key ombudsmen and regulators including: If you find something wrong with a company or our processes, tell us and we will put it right.
Resolver is not affiliated to, linked with or otherwise endorsed by Royal Mail. We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Show more Show less. Chadina SK via facebook. The delivery driver lied about the circumstances of the delivery to me. When I said I could send them photographic proof of the lies they would not listen. Resolver forwarded my proof to the couriers and they accepted responsibility. It's a shame we need services like Resolver but boy do we need them.
Simon P via facebook. I contacted Resolver when a courier company had lost my parcel and failed to compensate me for my loss even when I had taken out their insurance.
The issue went on for two months until I contacted Resolver and then within days the company offered me full payment for my lost parcel. Thomas B via facebook. I had a refund from a delivery company after Resolver got involved So i am very happy to recommend them. They are definitely worth a try if you are stuck and getting nowhere with your claim.. Ken S via facebook. I had been having problems with a courier company who had debited my bank account twice for one transaction.
After a month of emails backwards and forwards, and that company hoping I would give up and go away, in desperation I contacted Resolver. I was amazed that within five days of my contacting them, the money was reimbursed! Mary F via email. I had a complaint with IKEA over the furniture broke when I used it, they refused to replace the product, I was recommended resolver by a friend and now IKEA are sending me a replacement, I am chuffed that I found resolver, and recommend to my friends.
Mark Hodgson via email. I found it easy to use and i have got a response really quickly, I was nervous that it would be difficult so very relieved. Lisa de Freitas via email. Until this incident, I had no idea that resolver existed and am very pleased it does!
Want to start a complaint about Royal Mail?
How to contact Royal Mail complaints. We strive to give you a reliable service, but if something goes wrong you can complain to us and give your feedback here. * * * * *.. If you have a reference number and want to check where your item is, please use Track your item. Email. How to complain about Royal Mail customer service. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. If you are already registered on megasmm.gq, please enter your details here: *Indicates a required field. Your login details will be sent across a secure connection.