Statista assumes no liability for the information given being complete or correct.
Some stores even allow customers to comment or rate their items. There are also dedicated review sites that host user reviews for different products. Reviews and even some blogs give customers the option of shopping for cheaper purchases from all over the world without having to depend on local retailers.
In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours.
One advantage of shopping online is being able to quickly seek out deals for items or services provided by many different vendors though some local search engines do exist to help consumers locate products for sale in nearby stores.
Search engines, online price comparison services and discovery shopping engines can be used to look up sellers of a particular product or service. Shipping costs if applicable reduce the price advantage of online merchandise, though depending on the jurisdiction, a lack of sales tax may compensate for this.
Shipping a small number of items, especially from another country, is much more expensive than making the larger shipments bricks-and-mortar retailers order.
Some retailers especially those selling small, high-value items like electronics offer free shipping on sufficiently large orders. Another major advantage for retailers is the ability to rapidly switch suppliers and vendors without disrupting users' shopping experience.
Given the lack of ability to inspect merchandise before purchase, consumers are at higher risk of fraud than face-to-face transactions. When ordering merchandise online, the item may not work properly, it may have defects, or it might not be the same item pictured in the online photo. Merchants also risk fraudulent purchases if customers are using stolen credit cards or fraudulent repudiation of the online purchase. However, merchants face less risk from physical theft by using a warehouse instead of a retail storefront.
Secure Sockets Layer SSL encryption has generally solved the problem of credit card numbers being intercepted in transit between the consumer and the merchant. However, one must still trust the merchant and employees not to use the credit card information subsequently for their own purchases, and not to pass the information to others. Also, hackers might break into a merchant's web site and steal names, addresses and credit card numbers, although the Payment Card Industry Data Security Standard is intended to minimize the impact of such breaches.
Identity theft is still a concern for consumers. A number of high-profile break-ins in the s has prompted some U. Computer security has thus become a major concern for merchants and e-commerce service providers, who deploy countermeasures such as firewalls and anti-virus software to protect their networks.
Phishing is another danger, where consumers are fooled into thinking they are dealing with a reputable retailer, when they have actually been manipulated into feeding private information to a system operated by a malicious party.
Denial of service attacks are a minor risk for merchants, as are server and network outages. Quality seals can be placed on the Shop web page if it has undergone an independent assessment and meets all requirements of the company issuing the seal. The purpose of these seals is to increase the confidence of online shoppers. However, the existence of many different seals, or seals unfamiliar to consumers, may foil this effort to a certain extent. A number of resources offer advice on how consumers can protect themselves when using online retailer services.
Although the benefits of online shopping are considerable, when the process goes poorly it can create a thorny situation. A few problems that shoppers potentially face include identity theft, faulty products, and the accumulation of spyware. Most large online corporations are inventing new ways to make fraud more difficult.
However, criminals are constantly responding to these developments with new ways to manipulate the system. Even though online retailers are making efforts to protect consumer information, it is a constant fight to maintain the lead. It is advisable to be aware of the most current technology and scams to protect consumer identity and finances. Product delivery is also a main concern of online shopping.
Most companies offer shipping insurance in case the product is lost or damaged. Some shipping companies will offer refunds or compensation for the damage, but this is up to their discretion. The lack of full cost disclosure may also be problematic.
While it may be easy to compare the base price of an item online, it may not be easy to see the total cost up front. Additional fees such as shipping are often not visible until the final step in the checkout process. The problem is especially evident with cross-border purchases, where the cost indicated at the final checkout screen may not include additional fees that must be paid upon delivery such as duties and brokerage.
Some services such as the Canadian-based Wishabi attempts to include estimates of these additional cost,  but nevertheless, the lack of general full cost disclosure remains a concern. Privacy of personal information is a significant issue for some consumers. Many consumers wish to avoid spam and telemarketing which could result from supplying contact information to an online merchant.
In response, many merchants promise to not use consumer information for these purposes, Many websites keep track of consumer shopping habits in order to suggest items and other websites to view. Brick-and-mortar stores also collect consumer information. Some ask for a shopper's address and phone number at checkout, though consumers may refuse to provide it. Many larger stores use the address information encoded on consumers' credit cards often without their knowledge to add them to a catalog mailing list.
This information is obviously not accessible to the merchant when paying in cash or through a bank money transfer, in which case there is also proof of payment. Many successful purely virtual companies deal with digital products, including information storage, retrieval, and modification , music, movies, office supplies, education, communication, software, photography, and financial transactions.
Other successful marketers use drop shipping or affiliate marketing techniques to facilitate transactions of tangible goods without maintaining real inventory. Some non-digital products have been more successful than others for online stores.
Profitable items often have a high value-to-weight ratio, they may involve embarrassing purchases, they may typically go to people in remote locations, and they may have shut-ins as their typical purchasers. Items which can fit in a standard mailbox—such as music CDs, DVDs and books—are particularly suitable for a virtual marketer.
Products such as spare parts, both for consumer items like washing machines and for industrial equipment like centrifugal pumps, also seem good candidates for selling online. Retailers often need to order spare parts specially, since they typically do not stock them at consumer outlets—in such cases, e-commerce solutions in spares do not compete with retail stores, only with other ordering systems.
A factor for success in this niche can consist of providing customers with exact, reliable information about which part number their particular version of a product needs, for example by providing parts lists keyed by serial number. Products less suitable for e-commerce include products that have a low value-to-weight ratio, products that have a smell, taste, or touch component, products that need trial fittings—most notably clothing—and products where colour integrity appears important.
Nonetheless, some web sites have had success delivering groceries and clothing sold through the internet is big business in the U. High-volume websites, such as Yahoo! These stores are presented within an integrated navigation framework, sometimes known as virtual shopping malls or online marketplaces. One of the great benefits of online shopping is the ability to read product reviews, written either by experts or fellow online shoppers.
In addition to online reviews, peer recommendations on online shopping pages or social media websites play a key role  for online shoppers when they are researching future purchases. From Wikipedia, the free encyclopedia. For the W3C storage standard, see Web Storage. This section needs additional citations for verification. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed.
March Learn how and when to remove this template message. Bricks and clicks business model Comparison of free software e-commerce web application frameworks Dark store Direct imports Digital distribution Electronic business Online auction business model Online music store Online pharmacy Online shopping malls Online shopping rewards Open catalogue Personal shopper Retail therapy Types of retail outlets Tourist trap.
Managing E-commerce in Business. Juta and Company Ltd. The Internet, Consumer Behavior, and Strategy. Journal of Business Research. Marketing on the web — behavioral, strategy and practices and public policy.
Department for Communities and Local Government. Retrieved 12 December Is 'Information Brokerage' aka 'browser industry'? Archived from the original on 29 October Retrieved 29 October Custer October 14, Retrieved December 5, Journal of Electronic Commerce Research. K; Alice Li, Hongshuang A framework, review and research agenda". International Journal of research in Marketing. Journal of Retailing and Consumer Services. A repertory grid approach". Computers in Human Behavior.
Retrieved 24 March Retrieved 23 November The worst days [for game development] were the cartridge days for the NES. Now it's the opposite extreme: We can take more interesting risks. On Steam [a digital distributor] there's no shelf-space restriction. It's great because they're a bunch of old, orphaned games.
Retrieved 7 Feb International Journal of Electronic Commerce. Journal of the Academy of Marketing Science. International Journal of Information Management. A review and analysis. Academy of Management Review, 13 1 , 40— What Makes a Website Work". Journal of Website Promotion. Journal of Fashion Marketing and Management. Retrieved 29 August Chen en Robert D. Macredie, "The assessment of usability of electronic shopping: Retrieved 28 August Physical store shopping versus e-shopping".
Please see our privacy statement for details about how we use data. Industry Overview Most-viewed Statistics. Recent Statistics Popular Statistics. Smartphone market share worldwide by vendor Number of apps available in leading app stores Big Mac index - global prices for a Big Mac Revenue of the cosmetic industry in the U. Value of the leading 10 textile exporters worldwide. World coffee per capita consumption: Cosmetics Industry in the U.
Instagram accounts with the most followers worldwide Most popular global mobile messenger apps Number of paying Spotify subscribers worldwide Global all time unit sales of Call of Duty franchise games as of January Number of Starbucks locations worldwide Market share of leading carbonated beverage companies worldwide.
Total number of Nike retail stores worldwide Revenue and financial key figures of Coca-Cola National Basketball Association all-time scoring leaders Super Bowl wins by team Average ticket price for an NFL game by team. FIFA world ranking of men's national soccer teams Athletic footwear global market share by company. Apple iPhone unit sales worldwide , by quarter. Global market share held by smartphone operating systems , by quarter. Retail price of gasoline in the United States Number of McDonald's restaurants worldwide Revenue of Starbucks worldwide from to Number of restaurants in the U.
Average daily rate of hotels in the U. Dossiers Get a quick quantitative overview of a topic. Outlook Reports Forecasts on current trends. Surveys Current consumer and expert insights. Toplists Identify top companies for sales and analysis purposes. Market Studies Analyze complete markets. Industry Reports Understand and assess industries. Country Reports Enter a country fast and unlock all its potential.
Further Studies Get a deeper insight into your topic. Digital Market Outlook Identify market potentials of the digital future. Mobility Market Outlook Key topics in mobility. Company Database Sales and employment figures at a glance. Publication Finder Find studies from all around the internet. Online-Shopping and E-Commerce worldwide: It refers to online purchases from bricks-and-mortar retailers, such as Walmart, as well as from web-only online retailing corporations such as Amazon.
In , an estimated 1. During the same year, global e-retail sales amounted to 2. In Asia Pacific, e-retail sales accounted for In recent years, mobile shopping has been on the rise, with customers increasingly using their mobile devices for various online shopping activities. According to a March study regarding mobile shopping penetration worldwide , 46 percent of internet users in the Asia Pacific region and 28 percent of those in North America had purchased products via a mobile device, whether smartphone or tablet computer.
As of the third quarter of , desktop PCs still accounted for the majority of global e-retail orders but smartphones were the number one device in terms of retail website visits. During a survey, 11 percent of online shoppers stated that they shopped online via smartphone on a weekly basis. The average online shopping and purchase intention rates among online shoppers also vary strongly by product category - a total of 53 percent of online shoppers had purchased books or music online in the past 12 months but only five percent of shoppers had bought artwork online.
The average number of annual online transactions per capita is also not uniform - Asian shoppers made an average of Founded in , the Seattle-based site started out as an online bookstore, but soon began expanding its product range towards other retail goods and consumer electronics. The online company consistently ranks among the top ten leading retailers worldwide - online and offline.
This text provides general information. Statista assumes no liability for the information given being complete or correct. Due to varying update cycles, statistics can display more up-to-date data than referenced in the text. E-commerce share of total global retail sales in Country with highest online shopping penetration rate as of Q2 Country with highest online shopping penetration rate as of Q2 China Most popular online shopping category worldwide as of November Fashion Global online shopper conversion rate as of Q 2.
E-commerce worldwide - Important statistics 1. Global number of digital buyers Leading smartphone and tablet activities , by device. Preferred online retail payment methods worldwide Overview Global retail e-commerce sales Worldwide e-commerce share of retail sales Retail e-commerce sales growth worldwide E-retail as share of total retail sales in selected countries Global e-commerce market share of leading e-retailers Digital Market Outlook: Digital shoppers Global number of digital buyers Digital buyer penetration worldwide Online shopping device usage worldwide Worldwide online retail rate , by country Global online shopper conversion rate Global online shopper conversion rate , by platform Online shopping customers vs.
Shopping behavior Share of e-commerce sessions worldwide , by source and medium Share of e-commerce session revenue worldwide , by source and medium Leading device for cross-border online shopping worldwide Global online shopping preference , by category Global online shopping order value , by device Global online shopping order value , by platform Global online shopping order value , by traffic source Global online retail website visits duration , by device Global online shopper conversion rate Shopping cart abandonment rate worldwide , by industry Global online shopping cart abandonment rate E-commerce fulfillment priorities of online shoppers worldwide 4.
Digital payment Preferred online retail payment methods worldwide Mobile wallet usage reach among mobile shoppers , by country Global mobile payment usage penetration , by region Number of users of selected global mobile payment platforms Apple Pay, Samsung Pay and Android Pay availability , by region Audience size of leading digital wallets Visa Checkout: Mobile commerce in the United States U.
Holiday season e-commerce in the United States U. Other statistics on the topic. The whole topic in one document.
B2B e-Commerce Statista Digital Market Outlook - Trend Report all essential data on the digital and consumer goods sector available to download in PDF and Excel format for a seamless workflow regularly updated with new forecasts. Recommended statistics Global online shopping order value , by device. Infographics on the topic.
Other studies on the topic Holiday season e-commerce in the United States. Online shopping behavior in the United States. Recommended searches related to E-commerce worldwide e commerce sales e commerce market b2c e commerce online retail online shopping ecommerce. More interesting topics from the industry "B2C E-Commerce". Consumer prices around the world.
Shop megasmm.gq and find the best online deals on everything for your home. We work every day to bring you discounts on new products across our entire store. Whether you're looking for memorable gifts or everyday essentials, you can buy them here for less. Online Shopping Marketplace. At megasmm.gq we make shopping easy by allowing shoppers access to millions of products from hundreds of stores and thousands of name brands with the use of our universal shopping . Yahoo Shopping is the best place to read user reviews, explore great products and buy online.